We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our PRC Customer Care team with the order number and the missing item's name and number. We’ll get back to you within 24-48 hours.
Please contact our PRC Customer Care team with the order number and the incorrect item's name and number. The PRC team will sort out any issues with incorrect items straightaway.
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. If your order has been sent on a trackable service, all you need to do is to type the tracking code into ‘Track Order’ and view your order. It's also worth checking if there are any know delivery issues in your area.
If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days. If the funds have not been released after 7 working days then please get in touch with the PRC Customer Care team and we'll look into it further for you.
Any returns or problems that occur because of an error on our part will be handled at our expense. In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, We cannot exchange the products as they are made to order. We apologize for any inconvenience this might have cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous supports.